products

  • All Jars Céramistes products are made in our manufacture located in Anneyron, in the Drôme region, where we have been carrying on a ceramic tradition since 1857.

    Each piece is shaped, glazed and carefully checked by our artisans. Our signature glazes are developed and applied in our manufacture using exclusive processes that make every piece unique.

    Manufacturing in France allows us to control every stage of production, guarantee lasting quality and preserve a renowned expertise passed down through generations.

  • All Jars tableware is designed for everyday use and is dishwasher safe.

    Thanks to the high-temperature firing of the stoneware and the quality of our glazes, our collections retain their colour, texture and shine over time, even after repeated washing.

  • Some Jars collections can be used in the oven to reheat or cook your dishes.
    To preserve your pieces over time, we recommend following these precautions:

    • Recommended maximum temperature: 180°C
    • Avoid thermal shock, for example moving a piece directly from the fridge or freezer into the oven, or placing a hot piece on a cold surface.
    • Pieces with a crackled glaze are not suitable for oven use.

    Oven-safe collections:

    • Cantine
    • Jardin de Maguelone
    • Dashi (excluding crackled glazes)
    • Réfectoire
    • Studio

    Collections not recommended for oven use:

    • Tourron
    • Maguelone
    • Plume
    • Wabi
    • Garrigue

    If in doubt about a specific collection or piece, our customer service team is happy to help.

  • All Jars collections are microwave safe.

    Stoneware naturally retains and distributes heat, making it an ideal material for reheating your everyday meals.

    As with all ceramic tableware, we recommend avoiding sudden temperature changes to preserve your pieces over time

  • Jars pieces are made of stoneware and fired at a very high temperature (1,280°C). This firing allows the clay to close up naturally, becoming particularly dense and non-porous.

    The hand-applied glazes bring colour, depth and nuance to each piece, while offering a smooth, pleasant surface to use.

    Thanks to this closed clay body and the quality of their manufacture, Jars pieces absorb neither liquids, nor odours, nor flavours. They clean easily and retain their qualities over time.

    This resistance makes Jars stoneware a material perfectly suited to everyday use.

  • This is what makes Jars collections so unique.

    Each piece is hand-glazed in our Anneyron manufacture. During high-temperature firing, the glazes react naturally and may show slight variations in colour, depth or texture.

    Each collection is developed to ensure colour consistency and a harmonious result from one piece to another, while preserving the richness and living quality of the material.

  • Slight variations in shade, texture or finish are a natural characteristic of Jars creations.

    Each piece is handmade and then hand-glazed before being fired at a high temperature. This artisanal process, combined with the natural reactions of the glazes, creates the nuances that give our collections their richness.

    These particularities are not manufacturing defects. On the contrary, they reflect the living character of the material and the work carried out by our artisans.

  • Jars glazes are developed to withstand everyday use and retain their beauty over time.

    Like all ceramics, however, they may show signs of wear over time, particularly from repeated contact with certain cutlery or especially abrasive materials.

    Each piece is designed to be used, to live at your pace, and to develop a natural patina over the years.

  • Jars pieces are designed to accompany your everyday life and require very little maintenance.

    After use, they can be washed in the dishwasher. To preserve their appearance over time, avoid knocking pieces together as well as sudden temperature changes.

    With simple, regular care, your Jars tableware will keep its beauty for many years.

  • The raw stoneware part of some pieces may naturally show marks with use over time.

    To restore its original appearance, we recommend using a slightly dampened magic eraser sponge, gently rubbing the affected surface.

    This method removes marks without damaging the material.

  • You can find our collections on our online store as well as at our retailers in France and internationally.

    Our Workshop Store, located in Anneyron, also welcomes you all year round. There you'll discover a selection of second-choice pieces with minor cosmetic imperfections that don't affect their quality or use, offered at preferential prices.

    Depending on availability, you may also find a selection of first-choice pieces from our collections there.

    To find the point of sale nearest you or plan your visit to Anneyron, visit our Where to find us page.

order & account

  • As soon as your order is confirmed, a confirmation email is sent to the address you provided at checkout.

    You will then receive a second email once your order has shipped, along with your tracking number.

    If you don't receive the confirmation email within a few minutes of placing your order, please check your spam/junk folder. If needed, our customer service team is happy to help.

  • We prepare orders as quickly as possible to ship them to you promptly.

    If you would like to change or cancel your order, please contact our customer service team as soon as possible via the contact form or by email at: contact@jarsceramistes.com.

    We will do our best to accommodate your request, provided the order has not already been prepared or shipped.

    If the order has not yet been prepared, a change or cancellation will be possible.

    Once the order has shipped, it can no longer be modified. However, you may exercise your right of withdrawal in accordance with our returns policy.

  • If you would like to return a product, you have 14 days from receipt of your order to exercise your right of withdrawal.

    Simply fill in our returns form. You can then send the items back to us, at your own expense, in their original condition, unused, with their original packaging and tags.

    Once your return has been received and checked by our team, your refund will be processed within a maximum of 30 days.

  • Once your order has been confirmed, unfortunately it is no longer possible to add an item to it.

    If your order has not yet been prepared, our customer service team may be able to offer a solution. Please contact us promptly after your purchase via the contact form or by email at: contact@jarsceramistes.com.

    Otherwise, we invite you to place a new order.

  • You can track the progress of your order at any time from your My Account area, under My Orders.

    As soon as your order is shipped, you will receive a confirmation email containing a tracking link so you can follow its delivery.

    If your order includes an item with a stated delivery time (for example, 6 weeks), this delay is factored in before it ships. If you have any questions about tracking your order, our customer service team is happy to help.

  • If your order has not yet been prepared, it is sometimes possible to change the delivery address.

    Please contact our customer service team as soon as possible via the contact form or by email at: contact@jarsceramistes.com. We will do our best to accommodate your request.

    Once the order has shipped, the delivery address can no longer be changed. In that case, we invite you to track your parcel using the tracking link received by email, or to contact the carrier if this option is available.

  • You can place an order as a guest, without creating an account.

    Creating an account, however, makes it easier to find your order history, manage your personal information and track your purchases.

  • You can enter your promo code when placing your order, in the designated Discount code field, before proceeding to payment.

    Once applied, the discount is automatically deducted from your order total if the offer's conditions are met.

    If your code doesn't work, please check:

    • its validity date;
    • any applicable terms of use (eligible collections, minimum purchase amount, etc.);
    • that it was entered correctly.

  • If you created an account when placing your order, you can find and download your invoice at any time from your My Account area.

    Simply go to My Orders, select the relevant order, then click Print invoice.

    If you have trouble accessing your invoice, our customer service team is happy to send it to you.

  • Once your order has been confirmed, unfortunately a promo code can no longer be applied automatically.

    If your order has not yet been prepared, please contact our customer service team promptly via the contact form or by email at: contact@jarsceramistes.com. We will review your request whenever possible.

    Once the order has shipped, a promo code can no longer be applied retroactively.

  • To enjoy our welcome offer, simply sign up for our newsletter.

    Enter your email address in the sign-up form at the bottom of our website. You will then receive your discount code by email, to use on your first order, subject to the offer's terms and conditions.

delivery

  • Delivery times vary depending on the availability of the ordered products and the destination country.

    Products available in stock are shipped within 3 to 5 business days (excluding weekends, public holidays, summer closure and peak periods such as the end-of-year holidays). If an item is marked as a pre-order with a specific lead time, such as 6 weeks, this information is stated directly on its product page before purchase.

    If your order contains pre-order items, everything will be shipped together in a single delivery, within the stated timeframe.

    Once your order has shipped, you will receive an email with a tracking link so you can follow your parcel.

  • Shipping costs depend on your destination country:

    • Mainland France: €6.90
    • Corsica: €14.90
    • Europe (Germany, Belgium, Netherlands, Luxembourg, Italy, Spain, Monaco, Austria...): €9.90

    Shipping costs are calculated and displayed before you confirm your order.

    Delivery is free from €250 of purchases in eligible countries.

  • Some pieces are not immediately available in stock and are made to order in our Anneyron manufacture.

    This lead time allows us to favour more responsible production, limit overstock and maintain the same level of quality for each of our creations.

    When this lead time applies, it is stated directly on the product page before purchase.

  • Delivery is free from €250 of purchases in eligible countries.

    Shipping costs are automatically calculated when you place your order. If your order meets the conditions, free delivery is automatically applied before payment.

  • You can choose to collect your order free of charge from our Workshop Store located in Anneyron (Drôme).

    Simply select the In-store pickup option when placing your order. You will be notified by email as soon as your order is ready for collection.

  • If your order has not yet been prepared, please contact our customer service team as soon as possible. We will do our best to change your delivery method.

    Once the order has been prepared, this change can unfortunately no longer be made.

  • At the moment we only deliver to home addresses. You can also collect your order from our Workshop Store located in Anneyron.

exchanges & refunds

  • If you change your mind, you have 14 days from receipt of your order to exercise your right of withdrawal.

    Returned items must be unused, in their original condition, with their original packaging and tags.

    To start your return, simply fill in the contact form.

  • In case of a change of mind, return shipping costs are the customer's responsibility.

    However, if you received a broken, defective or incorrect product, the return will be handled by our customer service team. Please contact us via the contact form, attaching photos of the product in question.

  • Once your return has been received and checked by our team, your refund will be processed within a maximum of 30 days, depending on the payment method used for your order.

    Original shipping costs are not refunded in the case of a return due to a change of mind.

  • If your order arrived damaged, or if an item is defective or doesn't match your order, please fill in the contact form, attaching a few photos of the product in question.

    Our customer service team will review your request and offer the most suitable solution, whether that's a replacement, sending the correct product, or a refund.

    For any complaint about an incorrect product, please contact us within 14 days of receiving your order.

payments

  • We accept several payment methods to offer you a simple and secure shopping experience:

    • Credit/debit cards (Visa, Mastercard, American Express)
    • Apple Pay
    • Shop Pay
    • PayPal
    • Alma (interest-free payment in 4 instalments, for eligible orders, minimum €50)

    Available payment methods are automatically displayed when placing your order.

  • The amount of your order is charged when it is confirmed.

    If you choose the interest-free 4-instalment payment with Alma, the first payment is taken when you order, and the following instalments are automatically charged according to the schedule provided by Alma.

  • We offer interest-free payment in 4 instalments with Alma, for eligible orders.

    This option is available directly at checkout. By selecting it, the amount of your order is split into four instalments, with no additional fees.

    Acceptance of instalment payment is subject to Alma's eligibility conditions.

  • All transactions made on our website are fully secure. Payments are processed via recognised payment platforms using encryption protocols that comply with current security standards.

    Your payment information is never stored by Jars Céramistes.

  • To use your gift card, simply enter its code in the Discount code or gift card field at checkout.

    Your gift card amount will automatically be deducted from your order total.

    If your order total is higher than your gift card balance, you can pay the remaining amount with the payment method of your choice.

  • Yes. If your order total is lower than your gift card balance, the remaining amount is kept and can be used on a future order until the balance is used up.